Refund & Cancellation Policy
At Gold Standard Education (“we,” “our,” or “us”), we strive to deliver high-quality digital learning experiences. Please read this policy carefully before making a purchase.
1. Nature of Products
All our products are digital online courses, which are delivered instantly upon successful payment. Due to the intangible nature of digital content, certain limitations on refunds apply.
2. No Refund After Access (Primary Rule)
Once a user has been granted access to a course (including login credentials, dashboard access, or downloadable materials), no refunds will be issued.
3. Eligible Refund Cases
Refunds may only be considered under the following conditions:
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Duplicate payment made due to technical error
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Payment deducted but course access not provided
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Transaction failure where amount is debited but not credited properly
In such cases, users must contact us within 3 days of the transaction.
4. Refund Request Process
To request a refund, please contact:
Email: [Insert Email]
Include:
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Full name
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Registered email ID
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Transaction ID / payment proof
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Reason for refund request
5. Refund Processing Time
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Approved refunds will be processed within 5–7 business days
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The amount will be credited back via the original payment method
6. Cancellations
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Orders cannot be cancelled once the course access has been granted
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Users are responsible for reviewing course details before purchase
7. Chargebacks
Users are encouraged to contact us before initiating any chargeback requests. Fraudulent or unjustified chargebacks may result in suspension of access to our platform.
8. Policy Updates
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting on our website.
9. Contact Information
Gold Standard Education
Email: support@goldstandardeducation.com
Phone: +91 7498566266